Front Desk Clerk

Classification: Full Time

Reports to: Office Manager

Supervises: N/A

Hours: 11am-7pm, Wednesday-Sunday

Salary Range: $16.00-$18.00 hourly rate

The Front Desk Clerk is responsible for guest registration, collecting guest payments, making and confirming guest reservations, maintaining records of reserved/occupied camp sites and available sites, and maintaining cleanliness and appearance of front lobby. Must be 21 years or older.

Duties/Responsibilities

· Greet, register, and direct guests

· Contact housekeeping or maintenance staff when guests report problems

· Report maintenance or equipment problems to appropriate personnel

· Make and confirm reservations

· Sell merchandise

· Understand costs and be able to rent camp sites

· Collect payments for sites, propane sales, fire pits and camp store items

· Record guest comments or complaints, referring customers to managers as necessary

· Advise housekeeping staff when glamping tents have been vacated and are ready for cleaning

· Answer inquiries pertaining to services, guest registration, and travel directions, or make recommendations regarding shopping, dining, entertainment and outdoor recreation

· Clean and maintain lobby and common areas, such as restocking supplies

· Occasionally assist housekeeping with bathrooms & kitchen or laundry if available

Requirements/Qualifications

· Team player

· Work well unsupervised

· Ability to manage your time efficiently with multi-tasking skills

· Ability to maintain a professional appearance and interact positively with guests

· Must maintain a professional manner under stress and have excellent communication skills

· Possess problem solving skills

· Hard working, reliable, honest, friendly

· Experience in outdoor industries and/or hospitality